Frequently Asked Questions
Get answers to frequently asked questions about Order,Payment,Shipping,Mass Production,After-sales Service,Complaint and more,any urgent help ,please call +86 137 9851 0788 (Ms. Lily Feng).
In order to help resolve your complaint as quickly as possible, please send the complaint to our Geneal Manager who is Tim Zhao , his email address is [email protected] , we will reply you within 48 Hours or urgent case, please call his mobile +86 135 1082 7999.
1.By T/T ( Telegraphic Transfer ):
2.By Western Union Bank ( www.westernunion.com )
Please pay it via Paypal to our account
1. By Express Service ( Door to Door )
We often use Fedex (www.fedex.com ), DHL(www.dhl.com ), UPS(www.ups.com), TNT (www.tnt.com) for shipping , as usual you can get the goods within 2~5 days after we sent , also you can use the tracking number for checking the state at the main website anytime .
2. By Airfreight Service ( Door to Your Airport )
We can send the goods from our factory to your airport , in this way , you need pick up the goods from your local airport and the charge will be lower than express service , as usual you can get it within 5~8 days .
3. By Sea Shipping Service ( Door to Your Harbor )
If you don’t need the goods urgent , we can send the goods to you by sea , the transport cost will be lower than by airfreight service , but it need spend a longer time .
4. By EMS or Normal Mail ( Door to Your Mailbox )
Sometimes we can do this way for you , but the time is so longer and Chinese post office do not accept the product with battery usually , please ask our sales to confirm this way before you place the order .
We check competitor prices on a regular basis and we make sure our products are the lowest on comparable items. You may see some items that are cheaper than ours that look the same, but when you receive that item you will be disappointed. We use only commercial grade high quality lights. Our threading is extremely smooth, our magnets are strong, our batteries are fresh, and are lights are bright. You cannot compare apples to oranges.
Yes, we can make a custom light(s) for you. We have made many custom lights with our product for different companies, events, and music groups. also we can print your logo on our product for promotional.
If you have bulk quantity product inquiry or you need the product with your design, please send your detail information to us for checking and then we can work out the competitive price for you ASAP .
We sell extra batteries for the customer , also if you need , please tell our sales in advance and then we will send some extra battery with the order together.
As usual our normal delivery time need 15 days after your order is confirmed , but if you need the urgent order , please let us know in first and we will try to process it for you as fast as we can.